Order Processing
- Most orders are dispatched within one to two business days (processing time does not include weekend days).
- Orders placed on Saturday and Sunday will begin dispatch the following Monday
- Orders with Express Shipping (for Australian orders only) will be dispatched the same day if received by 11am Monday to Friday AEST.
- Orders are dispatched on business days only (Monday through Friday, excluding public holidays).
- We are only able to accept orders that are billed to and/or shipped to Australia or New Zealand. We apologise for any inconvenience.
- All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
- Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
- Your order will be delivered by Australia Post for Australian deliveries and by Seko for New Zealand deliveries. Please be aware that the driver will only leave the parcel if there’s a safe place on the property. If you are not there to sign for your order or there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office. If you select “Authority To Leave”, we regret we cannot be held liable for any lost or stolen parcels and therefore we cannot offer any replacement orders or refunds.
Order Inquiries
Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your Aveda Online orders.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) no longer available.
- Difficulty in processing payment information.
- Cannot ship to address provided.
- A duplicate order was placed.
- Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items.
If we believe an order has been placed fraudulently, the order will be cancelled and no notification will be sent.
Unfortunately, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
If you wish to change the shipping address once the order has been dispatched, you can do this directly with Australia Post via the link below
https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit or call them on 13 76 78.
For orders shipping to New Zealand,, please call 1800 292 069 or Live Chat customer service as soon as possible during our opening times for further assistance.