While we endeavour to process all orders as quickly as possible, please note shipping times with be longer during peak promotional periods. This includes, but is not limited to AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these times.
To the best of our ability, orders received by 11am, Monday to Friday, will be dispatched the same day for express delivery option and the following day for standard delivery.
Option one - Australia Standard Delivery
Estimated delivery times from warehouse dispatch:
|NSW||Metro||2 business days|
|Regional||2 - 3 business days|
|VIC||Metro & Regional||4 business days|
|QLD||Metro||4 business days|
|Regional||5 - 6 business days|
|TAS||Metro & Regional||5 - 6 business days|
|SA||Metro||3 - 4 business days|
|Regional||5 - 6 business days|
|WA||Metro||5 - 6 business days|
|Regional||7 - 9 business days|
|NT||Metro||5 - 6 business days|
|Regional||6 - 9 business days|
Option two - Australia Express Delivery
Delivery on the next business day in all Australia capital cities, except Darwin. Order must be placed before 11am AEST.
Option three - New Zealand Standard Delivery
Estimated delivery is 4 business days once the orders leaves our warehouse.
You can check the status of your order by going to My Account and viewing order status.
Shipping Rules and Restrictions
We will deliver the goods in accordance with the delivery option selected by you during the order process.
- To the best of our ability, orders received by 11am, Monday to Friday, will be dispatched the same day for Australian Express Delivery Option and the following day for Australian and New Zealand Standard Delivery.
- Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).
- Aveda does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. All orders require a signature upon delivery. If you are not there to sign for your order, your local Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, we will not be able to leave your order ‘hidden’ at the address.
- Aveda Online ships all orders from Sydney via Australia Post. This extensive delivery network is supported by one of the largest transport fleets in Australia. Delivery lead times will be based on location. Delivery areas further away from Sydney, international and rural addresses will result in longer lead times.
- Aveda Online uses Australia Post's eParcel management system. eParcel is a signature on delivery service that provides a freight tracking capability. If for any reason no signature can be collected. These deliveries will be "carded" (card left at letterbox) to the nearest local Post Office for pick up.
- For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.
To ensure that there are no mistakes with addresses and to check that Australia Post has all the correct details, we use a system that verifies your address using your postcode.
We accept orders to P.O Box addresses.
We're sorry Aveda Online only delivers online orders to Australia and New Zealand addresses.
For our New Zealand customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
New Zealand Shipping Restrictions
For our New Zealand customers, we regretfully inform you that the below products are not able to be shipped to New Zealand addresses.
- Aveda Teas (Tea Bags and Loose Leaf)
- Botanical Kinetics™ Exfoliant
- Botanical Kinetics™ Skin Firming/Toning Agent
- Brilliant™ Medium Hold Hair Spray
- Brilliant™ Spray-On Shine
- Chakra™ Balancing Body Mists
- Invati ™ Scalp Revitalizer
- Invati ™ Scalp Revitalizer Trio Pack
- Invati Men™ Scalp Revitalizer
- Aveda Men Pure-Formance™ Aroma Spray
- Outer Peace™ Blemish Spot Relief
- Pure Abundance™ Volumizing Hair Spray
- Scalp Remedy™ Dandruff Solution
- Sun Care Protective Hair Veil
- Volumizing Tonic™
- Witch Hazel Hair Spray